Q: What Can I Expect? 

A: All of our services begin with a FREE telephone consultation where we discuss your needs and address your questions or concerns. This is followed by an in-depth, one-hour, on-site consultation and needs assessment where we will analyze your current situation, view your space, and begin to create a plan of action. You will be provided with an estimate of the number of hours required to complete the project together with a quote on pricing.

During the initial organizing sessions you will be working alongside a professional organizer and actively taking part in the decision making process. Evening and weekend appointments are available at no additional cost.

We offer a discount to those 65 years of age and over, referral discounts, package rates, or you may simply pay as you go. Gift certificates are also available (contact us through the contact page, and just note in the comments section that you are interested in a gift certificate, and we will promptly call you to make arrangements).

Payment is accepted via cash, EMT, cheque, debit, Visa or MasterCard.

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Q:  What is a professional organizer?

A: A professional organizer has specialized skills and training and provides up-to-date information, support, and hand on organizing, transferring his or her organizing skills and empowering clients through creative and innovating organizing solutions for sustainable results. Professional organizers are excellent listeners, non-judgmental and extremely dedicated to their clients. They help you to do more in less time, and with more energy.

 

Q: How are you different from a cleaning service?

A: A cleaning service will come into your home or office and clean it from top to bottom. But we get to the root of the clutter and disorganization, creating a plan of action to de-clutter and organize and in some cases, downsize. We implement processes and organized systems that are easy for you to maintain.

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Q: Will you make me throw away my stuff?

A: No, absolutely not. The reality is we don’t throw your stuff away. We work in collaboration with you to assess items and their level of importance. We help you make conscious and informed decisions in terms of what items you wish to keep, what you can donate, sell, what we can re-purpose in the space, consign, or what should be trashed. The decisions is always and ultimately yours, but we will challenge you when necessary. We don’t like to see items go into the landfill so we offer suggestions or those items you no longer wish to keep.

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Q: How long does the average organizing project take?

A: That depends largely on the volume and scope of the project, size of the spaces, timelines, whether it is a one organizer project or a team project, as well as your physical ability or desire to work hands on with us. A single small space can be dramatically transformed in a few hours and a complete home organization can take several sessions. Many factors come into place. We will give you a fairly accurate estimate of time and our recommendation at the end of our on-site consult with you.

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Q: Do I always need to be present for the project?

A: For decision making yes, but for actual hands-on organizing, no. To honor your valuable time we are able to schedule short decision-making sessions so you can get back to your other responsibilities quickly. We can easily organize spaces while you’ve stepped out for an appointment.

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Q: My mother/son/friend/husband is so disorganized and may be a hoarder. Should I hire an organizer on their behalf?

A: At Balanced Home Solutions we don’t see people as being ‘hoarders’ but rather as individuals with hoarding tendencies or disorders. The person is first – the disorder is secondary. We don’t recommend hiring a professional organizer on behalf of another person unless they have specifically requested you do so, or unless you are hiring an office organizer to come in and train staff members. To be truly effective clients need to be committed to effecting true change. Often, individuals with true hoarding disorders won’t approach a professional organizer until pressure by family members or landlords to make changes.

 

Q: Who tends to hire a professional organizer?

A: -people who work hard, either in their home or office, feel overwhelmed or need help to tame the clutter         and stay in control

   -people who place value on their time and see the value of hiring a professional

   -people who want to get the most out of their space

   -people who want an expert to help transform their home or office into an organize, functional, and eat to        maintain living or working environment

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